Privacy Policy

Contact and Business Information

Business name: Flocarda Auto Detail & Loyalty

Address: 46 Uplands Ave, Thornhill, ON L4J 1K2, Canada

Email: info@flocarda.sbs

Information We Collect

We collect information to provide and improve our services. Types of information we collect include:

• Account and profile data: name, email address, phone number, and other details you provide when registering or interacting with our loyalty and booking features.
• Transactional data: booking history, service preferences, purchase records, and payment tokens (we do not store full payment card numbers).
• Technical and usage data: IP address, device identifiers, browser type, operating system, pages visited, and interaction logs.
• Communications: copies of messages you send to us, including support requests and other correspondence.

How We Use Information

We use collected information for the following purposes:

• To provide, operate, and maintain our services and loyalty program.
• To process bookings, payments, and communicate service details.
• To personalize and improve your experience, including tailored offers and recommendations.
• To respond to inquiries, provide customer support, and send important administrative messages.
• To analyze usage patterns, monitor performance, and enhance security.
• To comply with legal obligations and protect our rights.

Legal Basis for Processing (Where Applicable)

Where relevant under applicable data protection laws, our lawful bases for processing personal data include:

• Performance of a contract with you (for bookings and service delivery).
• Consent, where you have provided it (for marketing communications and optional features).
• Legitimate interests, such as fraud prevention, service improvement, and communications related to your account.

Cookies and Tracking

We use cookies and similar technologies to enhance functionality and gather analytics. You can control cookie preferences through your browser or device settings. Where required by applicable law, we will seek consent before placing non-essential cookies.

Third-party services (such as analytics or advertising partners) may also use cookies over which we have no direct control. Their use is governed by the third party's privacy policy.

Data Sharing and Disclosure

We may disclose personal information to:

• Service providers who perform services on our behalf (payment processors, hosting providers, customer support tools).
• Business partners as part of joint promotions or loyalty program features, subject to applicable privacy commitments.
• Legal authorities when required by law or to protect rights, property, or safety.

We require service providers to protect personal data in line with this policy and applicable law.

Data Retention

We retain personal information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and the purpose for processing.

Your Rights

Subject to applicable law, you may have rights regarding your personal data, including the right to access, correct, restrict or object to processing, request deletion, and obtain a copy of personal data. Where processing is based on consent, you may withdraw consent at any time without affecting processing carried out before withdrawal.

To exercise your rights, contact us at info@flocarda.sbs. We will respond within a reasonable timeframe and in accordance with applicable law.

Security

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

International Transfers

Personal data may be processed or stored in locations outside your country of residence. When we transfer data internationally, we use appropriate safeguards as required by applicable law.

Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such data, please contact us to request deletion.

Changes to this Policy

We may update this Privacy Policy from time to time. When changes are material, we will provide notice through our site or by other means. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

For questions about this policy or to exercise your rights, contact:

Flocarda Auto Detail & Loyalty

46 Uplands Ave, Thornhill, ON L4J 1K2, Canada

Email: info@flocarda.sbs